STANDARD AGREEMENT WITH EXONERATION CLAUSE REGARDING ONLINE TRADING TRANSACTIONS FROM THE PERSPECTIVE OF LEGAL CERTAINTY

Abstract

Standard agreements have the function of simplifying and speeding up transactions carried out by sellers and buyers both conventionally and online . In carrying out transactions that use standard agreements with exoneration clauses, sellers must continue to pay attention to matters permitted by law in order to continue to provide protection for consumers as stipulated in Article 18 of the Consumer Protection Law so that there is legal certainty for consumers. In general, if there is a dispute between business actors and consumers, it can be resolved using court/litigation or outside court/non-litigation. Settlement of disputes between business actors and consumers outside of court can be done through mediation, conciliation or arbitration. The government has formed the Community Independent Consumer Protection Institute (LPKSM) and BPSK to resolve producer-consumer disputes, however, the existence of LPKSM and the Consumer Dispute Resolution Agency (BPSK).